FAQ

Frequently Asked Questions

Below are Frequently Asked Questions about PPF’s flexible property and casualty premium financing options for agents, business and individuals. If you don’t find your question addressed here, we invite you to contact us and we’ll be happy to assist you.

Independent Agents

  • Are there any lines of insurance you DO NOT finance?
    Yes, flood (exceptions apply) and workers compensation policies. There do exist other unique and non-traditional policies that PPF Company may decline to finance at its sole discretion. Due to the varying policy structures and ever-changing terms for such, it is impossible to identify all ineligible risks. When in doubt, please feel free to contact our office at any time.

  • What is the minimum down payment I may take on a policy?
    This depends on the specific risk. Traditionally most policies will be financed with a minimum down payment of 25% of the gross policy premium(s).

  • What is the maximum number of payments I can finance a customer for?
    While PPF Company yields to a nine payment standards, greater terms of repayment can be considered depending on the policy type(s), risk(s), and prior client history.

  • Can my customers make their payments online?
    Of course! You as the agent or the customer may login and pay for their premium at any time. 

  • ACH Options – Do you offer this?
    Absolutely. Just in case, this simply means your customer will be debited for the monthly payment due on the due date of their payment via an ACH transaction. This option usually aids in the reduction of cancellations and yields better business retention. There are a couple of ways you can set your customer’s account for ACH billing:
    • Enter the customer's 9 digit routing number and bank account number of the first page when entering a contract online within our web based application.

      This option is normally only used on new contracts. Once you have completed the finance agreement, you will find an ACH Authorization tab within the Reports section of our site (hint: The reports section is located on the left hand side of your final page and is in the same area you would visit to print your completed finance agreement and draft (when applicable). Click on the ACH Authorization Tab and a prefilled form will display ready for printing. Simply have the insured sign the form and attach a voided check that corresponds to the account listed on the authorization. Be sure to attach this form to the original contract you submit for processing to ensure proper ACH setup.
  • I would love software that will allow me to print all my premium finance agreements on plain paper. Do you have this?
    We do everything to facilitate the finance process as much as possible. To that end, we offer a web-based application that will print your finance agreements, drafts and/or coupons/invoices, and prepare submission transmittals for maximum efficiency. No installation necessary! We offer application training by calling 1-800-491-8937, ext. 539, or emailing us at support@pro-premium.com. When contacting us via email, please include your agency code number, agency name, person to contact and contact phone number. Once your request is received, you will be contacted for initial training within 2 business days.

    We have also integrated with some of the insurance industry’s most popular software applications. To find out if we are currently integrated with your firm’s software, please contact your marketing representative or our customer service department at 1-800-491-8937, ext. 539, or at support@pro-premium.com.

  • What if the account has already been submitted for processing, can I change an account to ACH billing?
    Why of course. All you need to do is click on the link below (ACH Authorization Form) to print the form. Fully complete all required fields, attach a voided check as indicated and submit by mail, fax, or email (processing@pro-premium.com) to PPF. Be sure to include the account for which you are requesting ACH debiting to avoid setup delays.

  • I've completed the Premium Finance Agreement. Where/do I submit it for processing?
    You have the option of mailing, faxing or emailing the copy of the signed finance agreement. Please be sure to include a copy of relevant and partinent documents to the original premium finance agreement to ensure expedited processing of your submission (e.g. additional premium finance forms; copy of draft (when applicable); special instructions/requests; etc.)

    Email: processing@pro-premium.com

    Fax: 
    Attn: Processing Department
    954-239-0107 (Processing Direct) or 
    866-632-9776 (Company Fax - Main)

    Regular Mail:
    Pro Premium Finance
    ATTENTION PROCESSING
    P.O. Box 81-7099
    Hollywood, FL 33081